Lead Software Engineer – Production Support

Job title: Lead Software Engineer – Production Support

Company: JPMorgan Chase

Job description: We have an opportunity to impact your career and provide an adventure where you can push the limits of what’s possible.As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Production Support team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. You’ll engage in application issues, including coordinating internal parties, troubleshooting, identifying, escalating and communicating in accordance with our playbookJob responsibilities

• Manage crisis-level events efficiently from beginning to end, including assessment and communication of impact to internal and external clients
• Engage in a variety of ad-hoc duties advocating on behalf of the client experience
• Participate in major incidents, technical bridges, and serves as the primary point of contact to digest the information and communicate to our internal business partners-
• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, equity, inclusion, and respect
• Be available on a rotational basis based on team needs and demonstrate discretion and high integrity managing sensitive issues and consumer data
• Exhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several months

Required qualifications, capabilities, and skills

• Minimum 5 years client interaction and production support experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Proficiency in automation and continuous delivery methods
• Proficient in all aspects of the Software Development Life Cycle
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience
• Demonstrated experience collaborating and communicate with multiple teams across lines of business
• Possess strong critical thinking skills, sound judgement, organizational skills, and sharp analytical skills, Ability to effectively manage multiple priorities in a fast-paced, high pressure environment

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans

Expected salary:

Location: Columbus, OH

Job date: Thu, 26 Sep 2024 22:39:37 GMT

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