Business Analyst – IT Applications

Job title: Business Analyst – IT Applications

Company: Nevro Corp.

Job description: About Nevro

Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Nevro’s comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza®, Senza II®, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro’s proprietary 10 kHz Therapy. HFX iQ, Nevro’s latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient’s response1.Nevro’s unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.

Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint (“SI joint”) pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients.

Job Summary & Responsibilities

The Business Analyst IT Applications will have primary responsibility for creating maintaining the partnership between business needs and technology delivery. This position will be responsible for developing business requirements and related rules based on organizational needs primarily for the Sales, Marketing, Customer Excellence, and Commercial Operations departments while ensuring R&D, HR, Legal, Clinical and Regulatory and Quality departments changes are not impacting commercial processes. The Business Analyst will work closely with business partners and subject matter experts in the definition, testing, training, implementation, and support of functional requirements. This position will solicit requirements through discovery sessions, workshops, and/or existing systems, documentation, or procedures.

· Work with business partners, end users, and technology teams to capture, understand, and define business requirements.

· Develop user stories and to-be process flows to support the design and development of Salesforce solutions, with strong Salesforce knowledge.

· Work multi-functionally to design innovative solutions that will meet business requirements and fulfill user stories within the context of Nevro’s Technology strategy.

· Provide detailed requirements and guidance to developers and other product team members.

· Collaborate with developers to test and verify that solutions will meet the business requirements.

· Facilitate key meetings with business and vendors partners including requirement sessions, system demos, testing, and end user training.

· Support processes for custom development, system improvements, configuration maintenance, documentation, release management and support activities.

· Identify and assess risks and dependencies for custom developments and other system changes.

· Partner with business teams to conduct and/or support user acceptance testing.

· Facilitate change request process with project leads and others as needed.

· Create and maintain traceability to requirements and testing outcomes.

· Support integration team to map data from source to target system.

· Salesforce Analyst to help product owner with planning, backlog grooming, building user stories with business acceptance criteria, slice and break down user stories and identify dependencies. Unblock impediments for the developers.

· Develop system management SOPs.

· Monitor and maintain the support distribution list and log issues / bugs.

· Work with Nevro’s Salesforce and business teams to identify spike user stories, enablers, technical debts etc. for continuous delivery and broader application adoption.

· Working with Platform team for product configuration, admin, testing, deployment, organizational change needs.


Role Requirements

· Bachelor’s degree or equivalent experience.

· Experienced: 3+ years Business Analyst experience in Salesforce.

· Project Management experience.

· Ability to systematically troubleshoot complex problems and processes.

· Understand Software Development Life Cycle (SDLC).

· Motivated: Eager and motivated self-starter who enjoys working in a team environment.

· Customer Service oriented with in-depth problem-solving attitude.

· An ability to think critically about systems and to make adjustments consistently as needed.

· Having a sense of urgency and prioritization.

Skills and Knowledge

· Excellent verbal, written communication, and presentation skills.

· Proficient at collaboration and a team player.

· Always wanting to learn, approaches each interaction with an open mind, great listener and hands-on.

· Experience in IT in a regulated medical device or biotech industry supporting commercial, patient services, sales, and marketing organizations.

· Experience collaborating with business partners for soliciting, gathering, and analyzing user input and requirements.

· Experience detailing user stories and creating to-be process flow diagrams.

· Ability to analyze and problem-solve in a fast-paced environment.

· Ability to quickly expand the product’s footprint to new business customers and processes.

· Strong presentation, communication (written and verbal) skills, and interpersonal skills.

· Ability to balance and prioritize tasks within a collaborative team environment.

· Demonstrates flexibility and willingness to get the job done.

· Drive and desire to learn and grow both technical and functional skill sets.

· Excellent organizational skills with critical eye for detail.

· Intellectual curiosity and the ability to question thought partners.

· Ability to quickly solve problems that may arise in work products.

· Experience using Jira for managing stories and issues.

· Ability to build and execute effective test plans and test scripts and traceability matrix.

· Experience leading and supporting users through user acceptance testing.

· In depth understanding and experience of the various software development methodologies.

Target Pay Range

$104,375.00- 143,516.00.The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.

Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.

EEO Statement

Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.

Expected salary:

Location: Redwood City, CA

Job date: Sun, 03 Mar 2024 03:59:31 GMT

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